Project Story: Representative Work of MBEC

In many of our projects, MBEC takes a multifaceted approach to effecting organizational change. One example of this approach is described below. Individual projects are also profiled in the MBEC Case Studies.

Individual Level:
I help executives at an individual level to become more effective, through an assessment process and ongoing consulting on business issues. In this case, the client was a new hospital CEO I have been working with to restructure his organization. Initially, the CEO and I had lengthy discussions about the kind of organization he wanted the hospital to be (patient-centered, performance-oriented). I consulted with him and made ongoing recommendations about his interaction with his board and his staff. I helped him understand the broad responsibilities of a leader in his position and how best to fill and direct his management team. I worked with him for more than three years to help him create a different culture than the one he had inherited.

Executive Team Level:
At this CEO’s hospital, I evaluated his senior team and spent significant time with them on their own development. This development information was shared with the entire team to help the team accept responsibility for all its members. I also recommended changes for the CEO to consider implementing that would strengthen his team. I subsequently worked individually with executive team members, in a similar fashion to the CEO, to help them become more effective leaders.

Functional Team Level:
I also worked with various service areas within the hospital (e.g., OR, ER, clinics, administration, and more) on an ongoing continuous improvement process. This process included the evaluation of work teams, meeting with entire teams to better communicate with one another, and helping teams both establish priorities and identify who would be best suited to undertake the execution of these priorities.

Additional Services:
The CEO found the work to be so valuable that he had me evaluate every internal and external candidate for executive or functional head positions prior to being hired. Although this was only one of many data points in the hiring process, it weighed heavily.